We strive to dispatch your order within 7 to 10 working days. For
customised orders with a new logo, we'll need your approval before
proceeding with production. Our artwork team will send an initial proof via
Email/WhatsApp within 24-48 hours of your order. Any delay in approval may
affect your estimated dispatch date. If you have an urgent request or need the
order by a specific date or for an event, please reach out to us, and we'll be
happy to assist you.

We aim to deliver your plain orders within 2 to 3 working days. During
busy periods, deliveries may take slightly longer. If your order is urgent, please
contact our team, and we'll do our best to meet your desired delivery date.

To guarantee the best quality for your logo, we require an EPS, TIFF,
or AI file. If you don’t have access to these formats, please send a PDF, EPS, or
JPEG. Our artwork team will assess the file you provide and let you know if a
redraw is necessary.
If we are working on a new logo design, you will receive an artwork proof via
email or WhatsApp. Your approval is required before we proceed with
production. Please note that we are not responsible for any errors once
production approval has been given

Plain samples of all our products are available for order, and we highly
recommend ordering one if you're trying something new. Samples are charged
at full price, but can be returned without a restocking fee or credited towards a
future order.

Since we carry a wide variety of brands, we do not have a universal
size guide. However, we offer a specific size guide for each brand and, where
applicable, for individual products. If you're unsure about sizing, we
recommend ordering a plain sample to try before proceeding with
customization.

Plain garments (without a logo) can be returned within 28 days of
receiving your order. All items must be returned in their original condition,
including packaging and tags, where applicable. If you do not request a return
within 28 days, we will assume you are keeping the items and will not
authorize a return. Unfortunately, customized items are bespoke and cannot
be returned. If your item is faulty, please notify us within 48 hours of receipt.
Our Customer Support Team may request images of the faulty item; please
include these in your initial email to help us resolve the issue promptly.

We do not charge any set up fees for logos.

We offer discounts on bulk orders. Please get in touch with our sales
team before placing any large orders.